Return and refund policy

Products that contain Customer Content are made to your specifications and / or are clearly personalised for you upon your order. Therefore, once an order is placed, it cannot be changed or cancelled. If you receive a defect, damaged or not fit for purpose Product (jointly: "defect"), or you are the Product delivered is not of satisfactory quality, please report it within 30 days after the date you receive the Products by contacting us at info@Zarame.com. You may be asked to provide photographic or other documentary evidence of the existence of the issue for which you make the report.

Subject to Zarame’s "Quality Guarantee", we will at your option either redeliver the Product or refund the purchase price for the Product, if you report the existence of a defect in the Product or an issue with the quality of the Product delivered within the time frame specified above. After 30 days, Zarame will replace the Product or refund the purchase price in accordance with the terms of the Consumer Rights Act 2015. Zarame will not redeliver or refund the purchase price if the defect or dissatisfaction is related to the Customer Content, which you have the sole responsibility for.

If we receive repeated requests from you to obtain refunds and have a reasonable basis for concern as to the potential misuse of our refund policy, we reserve the right to not accept additional orders from you and to further investigate the defect or issue before providing additional refunds.

For Products that do not contain Customer Content (and thus that are not personalised for you) you may cancel your order within 14 days after the date you receive the Products. If your order contains multiple Products that do not contain Customer Content and these Products are shipped separately, you may cancel your order within 14 days after the date you receive the last Product. You must notify Zarame at info@Zarame.com about your intent to cancel your order within the timeframe specified above. We recommend that you use the standardised cancellation form provided to you when you placed your order. You must return the Products to us as soon as possible, in the same condition in which you received them, and at your own cost including shipping costs and risk.

Zarame will usually make any refunds using the same method originally used by you to pay for your purchase.

Nothing in these terms will affect your legal rights.